Privacy Policy

Information we collect

When you request service or contact Creek Auto Care, we may collect your name, email address, phone number, vehicle details, service location, appointment preferences, and information included in your message. We may also collect basic device and website usage information needed to operate and protect the site.

Service records may also include uploaded vehicle photos, inspection findings, estimate decisions, invoices, payment references, maintenance preferences, and feedback. Customer portal access uses a secure session cookie. Authorized fleet contacts can access records explicitly assigned to their fleet account.

How we use information

• Respond to questions and schedule or provide requested services.
• Prepare estimates, service records, and customer communications.
• Operate, secure, troubleshoot, and improve our website and services.
• Comply with legal obligations and prevent fraud or misuse.

How information is shared

We do not sell your personal information. We may share information with service providers that help us operate the website, communicate with customers, schedule work, process authorized transactions, or provide vehicle services. We may also disclose information when required by law or to protect customers, Creek Auto Care, or others.

Retention and security

We retain information only as reasonably necessary for service, accounting, warranty, safety, and legal needs. We use reasonable safeguards, but no online system can guarantee absolute security.

Your choices

You may ask to access, correct, or delete personal information we hold about you, subject to applicable exceptions. You may also decline optional communications. Use your customer portal to opt into maintenance reminders or stop feedback invitations. Required service updates, estimate decisions and receipts continue for your requested services.

Contact us

Send questions or privacy requests to info@creekautocare.com or Creek Auto Care, Denver, Colorado.